Frequently Asked Questions
Everything you need to know about our products and how they work.
Payments & Checkout
What payment methods are accepted?
We accept all major payment methods through Razorpay, including UPI, credit cards, debit cards, net banking, and popular wallets.
Is my payment information secure?
Yes. All payment processing is handled by Razorpay. We never see or store your card details. Razorpay is PCI-DSS compliant.
Will I be charged any additional taxes or fees?
The price shown is the final price. No hidden fees are added at checkout.
Digital Downloads
How do I receive my digital product after purchase?
After your payment is successfully verified by our server, you are taken to an Order Success page with a secure download button. Click it to save your file immediately.
How long is the download link valid?
Download links expire after 48 hours and allow up to 5 downloads. If your link expires, contact us at support@qorelysofts.com with your Order ID.
Can I download my product multiple times?
Yes, up to 5 times within 48 hours. We recommend saving a copy of the file to your device or cloud storage after downloading.
How do I access my past purchases?
Visit the My Purchases page and enter your Order ID and the email address you used at checkout. Your download links will appear if payment was successful.
What file formats are used?
Currently our main product is in PDF format. The file type is always shown on each product page before purchase.
Products
Do I need special software to use your products?
Most products are PDFs, which require a free PDF reader (available for all devices and platforms). Any additional requirements are listed on each product page.
Can I use the products on multiple devices?
Yes. Once downloaded, you can save and use the file on your personal devices.
Are the AI prompts compatible with specific AI tools?
Our prompts are written to work with popular AI tools such as ChatGPT, Gemini, and Claude. Compatibility is noted on each product page.
Refunds
Can I get a refund on a digital product?
Because digital products are delivered immediately after purchase, refunds are handled on a case-by-case basis. Please see our Refund Policy for full details.
What if my download link is not working?
Contact us at support@qorelysofts.com with your Order ID and we will resolve it promptly.